Privacy Policy

Nodu is a Shopify app made by Baltic Global Inc. ("we", "us"). This policy explains what data Nodu uses, why, and how you control it. We only use data to run Nodu for the store that installed it. We never sell it.

Who this covers

Merchants who install Nodu ("you"), visitors to getnodu.com, and the shoppers of stores that use Nodu, to the limited extent described below.

Data Nodu reads from your store

• Store content: products, collections, pages, blog posts, images, menus and redirects, so Nodu can find and fix problems.
• Store analytics: totals such as sessions, add-to-cart, checkout and sales figures, so Nodu can find where your store loses money. Nodu uses totals, not individual customer records.
• Shopper activity for page tests: when you run a product page test, Nodu records anonymous events (page view, add to cart) with a random test ID so it can tell which version works better. No names, emails or payment details.
• Store settings: shop name, domain, plan, and the email of the person who installed Nodu.

Shopify may give Nodu access to fields like customer name, email, phone and address because Shopify's analytics tools require that permission level. Nodu does not store or display these fields.

Data from services you connect

If you connect Google Search Console, Google Ads or Meta, Nodu reads performance data (clicks, impressions, spend, landing pages) to measure fixes and find wasted ad spend. Nodu only reads; it never changes your ads.

How we use data

• To find problems and suggest or apply fixes you allow.
• To measure whether each fix helped, and undo it if it didn't.
• To send your daily brief and weekly report.
• To answer your questions in Nodu's voice and chat assistant.
• To bill you through Shopify and keep the service secure.

Service providers

We use trusted providers to run Nodu. They process data only on our instructions:

• Render (hosting and database)
• Anthropic (AI that writes fixes and answers questions)
• OpenAI and Perplexity (to check what AI search engines say about your store)
• ElevenLabs (text-to-speech for voice answers)
• Google and Meta (only if you connect them)
• Email delivery provider (for reports)

We send these AI providers store content and questions, never payment details. Our providers do not use your data to train their models under the terms we use them on.

The free ChatGPT check on getnodu.com

When you run the free check, we store the website, store name and category you enter, along with the result. We don't store your IP address.

How long we keep data

We keep your data while Nodu is installed. When you uninstall, Shopify notifies us and we delete your store's data within 30 days, except billing records we must keep by law. Before-and-after snapshots used for undo are deleted with the rest.

Your rights

You can ask us to access, correct, export or delete your data at any time. Shoppers can make privacy requests through the store they bought from; we handle Shopify's customer data and deletion requests automatically. Depending on where you live (for example under GDPR or CCPA), you may have more rights, and you can contact us to use them.

Security

Data is encrypted in transit, store access tokens are encrypted at rest, and access is limited to people who need it to run Nodu.

Changes

If we change this policy in a meaningful way, we'll tell you in the app or by email before it takes effect.

Contact

Baltic Global Inc., Florida, USA · [email protected]